Communication Strategies #9453

	Answer each of the following questions (there is only one correct answer to each question).
	1	All of the following describe the purpose of communication among health professionals except:
		A. decreasing awareness of a health issue, problem or solution.
		B. affecting attitudes to create support for individual or collective action.
		C. demonstrating or illustrating skills.
		D. increasing demand for health services.
	2	Human communication refers to:
		A. the interaction between people through the use of nonverbal communication.
		B. the interaction between people through the use of symbolic language.
		C. a dialogue between people who are from the same generation.
		D. ongoing communication that interferes with concentration.
	3	Intrapersonal communication refers to:
		A. communication that directly affects professional-professional and professional-client interaction.
		B. treatment planning meetings, staff reports, and health team interaction.
		C. hospital administration, staff relations, and organizational communication.
		D. inner thoughts, beliefs, feelings, and inner talk about health issues that influence the individual’s health-directed behaviors.
	4	Interpersonal communication includes:
		A. communication that directly affects professional-professional and professional-client interaction.
		B. treatment planning meetings, staff reports, and health team interaction.
		C. hospital administration, staff relations, and organizational communication.
		D. inner thoughts, beliefs, feelings, and inner talk about health issues that influence the individual’s health-directed behaviors.
	5	Small group communication includes:
		A. communication that directly affects professional-professional and professional-client interaction.
		B. treatment planning meetings, staff reports, and health team interaction.
		C. hospital administration, staff relations, and organizational communication.
		D. inner thoughts, beliefs, feelings, and inner talk about health issues that influence the individual’s health-directed behaviors.
	6	Organization communication includes:
		A. communication that directly affects professional-professional and professional-client interaction.
		B. treatment planning meetings, staff reports, and health team interaction.
		C. hospital administration and staff relations.
		D. inner thoughts, beliefs, feelings, and inner talk about health issues that influence the individual’s health-directed behaviors.
	7	Human communication is all of the following except:
		A. a process.
		B. transactional.
		C. multi-dimensional.
		D. one-way.
	8	The Shannon-Weaver Model of communication is a method that:
		A. selects information that is formulated into a message. This message is transmitted by a signal through a channel to a receiver.
		B. represents a communication process that occurs as a source, where messages are transmitted through channels, and a receiver interprets messages based on the individual’s communication skills, attitudes, knowledge, and sociocultural system.
		C. is representative of the speaker, the receiver, and feedback.
		D. stresses relationships and the interactional aspects of interpersonal communication.
	9	The SMCR Model of communication is a method that:
		A. selects information that is formulated into a message that is transmitted by a signal through a channel to a receiver.
		B. represents a communication process that occurs as a source, where messages are transmitted through channels, and a receiver interprets messages based on the individual’s communication skills, attitudes, knowledge, and sociocultural system.
		C. is representative of the speaker, the receiver, and feedback.
		D. stresses relationships and the interactional aspects of interpersonal communication.
	10	The Speech Communication Model is a method that:
		A. selects information that is formulated into a message. This message is transmitted by a signal through a channel to a receiver.
		B. represents a communication process that occurs as a source, where messages are transmitted through channels, and a receiver interprets messages based on the individual’s communication skills, attitudes, knowledge, and sociocultural system.
		C. is representative of the speaker, the receiver, and feedback.
		D. stresses relationships and the interactional aspects of interpersonal communication.
	11	Leary Model of Communication is a method that:
		A. selects information that is formulated into a message. This message is transmitted by a signal through a channel to a receiver.
		B. represents a communication process that occurs as a source, where messages are transmitted through channels, and a receiver interprets messages based on the individual’s communication skills, attitudes, knowledge, and sociocultural system.
		C. is representative of the speaker, the receiver, and feedback.
		D. stresses relationships and the interactional aspects of interpersonal communication.
	12	In a health care setting, women:
		A. usually disclose more. information about themselves than men do.
		B. are less talkative than men.
		C. practice verbal restraint.
		D. are extremely loud, boisterous and unpleasant.
	13	All of the following are among the basic components of communication except a:
		A. message.
		B. mode.
		C. medium.
		D. listener.
	14	Of the basic communication techniques, effective speaking is:
		A. offering something to a conversation.
		B. concentrating on the speaker’s words.
		C. the use of honest, direct communication that maintains and defends one’s rights in a positive way.
		D. any situation in which the wants, intentions, and needs of one individual are incompatible with another person’s.
	15	Of the basic communication techniques, effective listening is: A. offering something to a conversation.
		A. offering something to a conversation.
		B. being alert to posture, gestures, facial expressions, eye movement, and the tone and inflection of the speaker’s voice.
		C. the use of honest, direct communication that maintains and defends one’s rights in a positive way.
		D. wants, intentions, and needs of one individual are incompatible with another person’s.
	16	Of the basic communication techniques, assertiveness is:
		A. offering something to a conversation.
		B. concentrating on the speaker’s words.
		C. the use of honest, direct communication that maintains and defends one’s rights in a positive way.
		D. wants, intentions, and needs of one individual are incompatible with another person’s.
	17	Of the basic communication techniques, handling conflict is:
		A. offering something to a conversation.
		B. concentrating on the speaker’s words.
		C. the use of honest, direct communication that maintains and defends one’s rights in a positive way.
		D. any situation in which the wants, intentions, and needs of one individual are incompatible with another person’s.
	18	An amazing property of the spoken word is:
		A. that it has no affect on us.
		B. hurt is sealed in our memory.
		C. it may be remembered for decades.
		D. both B & C are properties of words.
	19	Types of attitudes that affect facilitative communication include:
		A. empathy/respect.
		B. warmth/congruency.
		C. unconditional acceptance.
		D. all these attitudes affect communication.
	20	The attitude of genuineness refers to the ability to be:
		A. real with others only.
		B. real and honest with yourself and others.
		C. able to respond to what is happening “here and now”.
		D. accepting of another person without judgment.
	21	Reflection of feelings is a technique used in facilitative communication that is:
		A. repeating the clients’ verbal or nonverbal message for their benefit.
		B. a way of gathering information on a particular subject or feeling.
		C. an attempt to understand the basic idea of a client’s statement.
		D. an ineffective tool to use with clients.
	22	Types of questions utilized within the framework of therapeutic techniques are:
		A. guilt-laden.
		B. demeaning questions.
		C. circular and reflective questions.
		D. power-driven.
	23	Skills used with the technique of constructive confrontation include: A. use of personal “I” and “Me” statements.
		A. use of personal “I” and “Me” statements.
		B. relationship statements that show “feelings”.
		C. use of responses aimed at understanding.
		D. using of all of the above statements when confronting clients.
	24	All of the following areas have an impact on the professionalprofessional relationship except:
		A. role stress.
		B. lack of interprofessional understanding.
		C. cultural differences.
		D. autonomy struggles.
	25	Role conflict, which is a part of role stress, is described as:
		A. “reality shock,” the stress new graduates feel with a gap between their education and their job responsibilities.
		B. the effect of work stress and scheduling stressors on the ability to perform the job.
		C. the minor inconsistencies that occur throughout the daily routine.
		D. the negative impact resulting from the inability to perform a special assignment.
	26	Role overload, which is a part of role stress, is described as:
		A. “reality shock,” the stress new graduates feel with a gap between their education and their job responsibilities.
		B. the effect of work stress and scheduling stressors on the ability to perform the job.
		C. the minor inconsistencies that occur throughout the daily routine.
		D. the negative impact resulting from the inability to perform a special assignment.
	27	“The distinctly separate educational experiences of physicians and nurses often lead to lack of insight into one another’s roles and responsibilities.” This is an example of:
		A. role stress.
		B. role overload.
		C. lack of inter-professional understanding.
		D. autonomy struggles.
	28	The role of collaboration:
		A. is the most preferred conflict resolution style.
		B. requires cooperation and assertiveness.
		C. involves recognizing others’ concerns.
		D. uses all of the above techniques.
	29	Collaboration among professionals consists of all of the following except:
		A. sharing in planning.
		B. setting goals.
		C. working individually.
		D. assuming responsibilities.
	30	Strategies to promote collaboration include:
		A. using basic communication techniques.
		B. changes in perspectives.
		C. team development.
		D. all of the above.
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